Currently seeing a 99.5% on-time arrival rate across our Network

Delivery FAQs

Upon receiving a notification stating a missed delivery, follow the instructions provided on the ‘sorry we missed you’ card/email. To re-arrange delivery or collect your parcel from the local depot, you can use the APC Called Tool or click on the link provided. It is crucial to act promptly as parcels may be returned to the sender within three working days if no contact is made.
If you prefer to collect your item personally after receiving a ‘sorry we missed you’ card, kindly contact your local depot first to confirm that the parcel is available for collection. Please also consider checking the depot's operating hours when making the call. Remember to bring the 'sorry we missed you' card, proof of identity, and confirmation of your address for the collection.
For security and contractual reasons, we can only redirect or leave parcels in a safe place with the sender's permission. Recipients can provide delivery instructions after the sender authorizes us to do so. If you wish to have the item delivered to a different address or left in a safe place, please contact the sender to grant us the necessary authority.
For the majority of the UK, we aim to deliver parcels on the next working day after they are sent. The delivery time may vary in certain locations. The sender specifies the delivery service from our options, typically for delivery by 10 am, 12 noon, or 4 pm on the next working day (Monday to Saturday). Delivery attempts are made starting from 8 am. Some areas have a Saturday service, arranged by the sender.
If your supplier has provided us with your contact details and requested an ETA, we will notify you of the estimated time of arrival via email or SMS message once your delivery has been routed.

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