Leeds Parcel Company & Smoke-King
Smoke-King, a family-run specialist tobacconist with a strong online presence, prides itself on offering a wide range of cigars, cigarettes, and smoking accessories. With a commitment to high-quality products and superior customer service, Smoke-King has established a significant footprint in the UK's eCommerce sector for tobacco products.
Five years ago, Smoke-King's eCommerce Manager recognized the sterling reputation of the APC parcel network and initiated contact with Leeds Parcel Company (LPC) to set up an account. This decision was driven by the need for a reliable logistics partner capable of meeting the demands of a rapidly growing online business.
Smoke-King was immediately struck by the personalised service LPC offered. The ability to reach a friendly, local person who could competently address queries was a welcome change from the impersonal customer service experiences they had encountered elsewhere.
"The most notable aspect of LPC's service has been the personal touch."
Partnering with LPC has brought tangible benefits to Smoke-King. The next-day, signed-for, and tracked parcel options provided through APC Choice have elevated Smoke-King’s delivery offerings, granting customers enhanced flexibility and security for their online purchases.
The most significant value derived from LPC is the direct line of communication for immediate issue resolution. This access not only offers peace of mind but also streamlines Smoke-King's administrative processes, allowing them to focus on core business activities.
Smoke-King's reliance on LPC's services became particularly pronounced during the Royal Mail strikes of 2022. LPC's consistent service levels and delivery rates ensured that Smoke-King’s operations remained unaffected during a period that posed significant challenges for delivery networks.
The strategic partnership between Smoke-King and Leeds Parcel Company illustrates the significant role that an effective delivery service provider can play in the success of an eCommerce business. LPC's commitment to personalised service, flexibility, and reliability has not only supported Smoke-King's operational needs but has also enhanced their customer service offering.
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